Why We Collect Personal Information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and helps us focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.
*We may ask for your personal information when you're discussing a service issue on the phone with an associate, participating in an online survey, registering your product, or purchasing a product.
*When you interact with Rocket Science Sports, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, contact preference as well as your credit card information and information about the Rocket Science Sports products you own, date of purchase and information relating to a support or service issue.
*We also collect information for market research purposes, such as your occupation and where you use your products, to gain a better understanding of our customers and thus provide more valuable services.
*We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and services are of most interest to them.
*We may use personal information to provide products that you have requested as well as for auditing, research, and analysis purposes in order to improve Rocket Science Sports' products.
If you do not want Rocket Science Sports to keep you up-to-date with Rocket Science Sports news, updates or the latest information on products and services, please send an email to [email protected] and we will remove you from our database.
When We Disclose Your Information
Rocket Science Sports does not sell or rent your contact information to other marketers.
Within the Rocket Science Sports Group
Service Providers, Vendors and Strategic Partners
There are also times when it may be advantageous for Rocket Science Sports to make certain personal information about you available to companies that Rocket Science Sports has a strategic relationship with or that performs work for Rocket Science Sports to provide products and service to you on our behalf. These companies may help us process information, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Rocket Science Sports’ policies, except if we inform you otherwise at the time of collecting. Without such information being made available, it would be difficult for you to purchase products, have those products delivered to you, receive customer service, provide us feedback to improve our products and service, or access certain services, offers or content on the Rocket Science Sports website.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How We Protect Your Personal Information
Rocket Science Sports takes precautions -- including administrative, technical, and physical measures -- to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration or destruction.
The Rocket Science Sports Online store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Rocket Science Sports Online Store, you must use an SSL-enabled browser such as Safari®, Firefox®, Mozilla®, Google Chrome™, Opera browser© Konqueror®, or Internet Explorer®. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.
Integrity of Your Personal Information
Rocket Science Sports has safeguards in place to keep your personal information accurate, complete, and up-to-date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up-to-date by logging in and checking the information at: www.rocketsciencesports.com/contact/myinfo
And you can request a copy of your personal information and your interactions with our sales and support agents by contacting us at: [email protected]
Cookies and Other Technologies
For example, knowing your first name lets us welcome you with a greeting the next time you visit the Rocket Science Sports Store. Information such as your country and language and, if you're an educator, your school, help us provide a more useful online shopping experience. If, however, you prefer not to enable cookies, please go to:
which explains step-by-step how you can disable cookies. Please note that certain features of the Rocket Science Sports website will not be available once cookies are disabled.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser types, internet service provider (ISP) information, referring/exit pages, operating systems, date/time stamps, and clickstream data. This information does not identify individual users. We use this information to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. Rocket Science Sports will not use the information collected to market directly to that person. In addition, we use pixel tags -- tiny graphic images -- to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.
In some of our email messages we use a "click-through URL" linked to content on the Rocket Science Sports website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine particular topics and measure the effectiveness of our customer communications. Pixel tags are also used in email messages and enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we're sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in Austin, Texas, in the United States. If you prefer not to be tracked, simply avoid clicking text or graphic links in the email.