Terms and Conditions for the Rocket Science Sports Online Store
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOUR PURCHASES.
Terms and Conditions
The following terms and conditions govern your use of this Site and the purchase of products by you through the Rocket Science Sports Online Store (this Site). By using this Site, or by placing an order with us, you are indicating your acceptance of the following terms and conditions (the "Terms and Conditions"). The Terms and Conditions shall supplement any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We reserve the right to make changes to this Site and these Terms and Conditions at any time.
Order Acceptance Policy
Payments can be made by credit card and PayPal on our English version site, and Alipay and WeChat on our Chinese version site.. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order or limit the order quantity for any reason. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. We may require, at our option, that any order placed over a certain dollar amount receive our pre-approval. We also may require additional verification or information before accepting any order.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error in pricing or product information, we shall have the right to refuse or cancel any order placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.
We cannot guarantee product availability and certain items may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, at our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order entirely.
Shipping and Delivery
In the U.S.A., rocketsciencesports.com
uses various courier companies and customs agencies (for US) delivery time-frames. Shipment is by ground courier which can take up to 6 business days for delivery, or by express courier which can take up to 3 business days for delivery. Shipping time frames begin once the order has been processed. Order processing due to high demand can take 1 to 3 business days. International mail orders can take up to 10 business days from day of shipment. For other International orders, we can provide the customer with an arrival estimate, but the timing varies by country and region.
All custom orders are non-refundable and may take up to 4 to 5 weeks for processing in addition to shipping time.
All customs and duty fees are responsibility of the customer and we do not accept responsibility for delays or loss due to tardiness or refusal to pay these fees. Duty fees may vary from country to county and we encourage that you are familiar with the possible additional associated costs.
The on-time delivery guarantee does not apply to shipments that are delayed due to causes beyond Rocket Science Sports or the subcontracted courier companies’ control, including, but not limited to, the following; the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, acts of “god” (nature), public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, riots, circumstances arising before, during, or after a strike or other labor disputes, civil commotions, disruptions in the air or ground transportation network (such as weather phenomena), or natural disasters. For more information on the shipping Limits and Restrictions for UPS, visit their website at: www.ups.com
Back Ordered Items
Please feel free to order products indicated as "Back Ordered", but keep in mind that we will not deliver within the typical shipping time-frame, nor can we set expectations of delivery time-frames, at the time of order.
Out of Stock Items
Do not place order for items marked "OUT OF STOCK". These orders will be automatically cancelled.
Payment of all items purchased via the Online Store is by credit card or PayPal only, and AliPay or WeChat on our Chinese language Site. The credit cards currently accepted are VISA, MasterCard, Discover, and American Express. Canadian customers purchasing items from the US Online store cannot use the American Express credit card as a payment option. All transactions will be charged in USD except WeChat and Alipay which will be charged in Chinese Yuan. For international customers please be aware that your credit card may charge you additional fees for transactions made in USD.
Fluctuations in the currency exchange rate on the day of the purchase may result in a slight difference in the totals. All products selected in the US Online store will be charged in US Dollars. Taxes will be charged based on the shipping address. We do not accept payment by check or Money Order.
Products purchased via the Online Store can be returned within 30 days of the order, for a full refund of the purchase, minus all shipping costs.
Replacements for faulty products are subject to availability.
A product being returned must be in new condition and include all materials including the outer box, and any manuals that shipped with the product. If an item or accessory is found missing from the product packaging, we will issue a credit for the purchase price minus the price of the missing items.
If Rocket Science Sports does not receive your product within 10 business days from the date the RMA refund number was given, we will not be able to process your refund request.
ATI and CUSTOM PRODUCTS
Customized products purchased via the rocketsciencesports.com store can not be returned. All sales are final. Please ensure you have selected the correct size apparel before ordering.